Shipping policy

Last updated: 5 November 2026

At Almassia, we want delivery to be as clear as the rest of your shopping experience. Here's everything you need to know about how your order is processed, shipped and tracked.

Summary

Delivery area: United Kingdom only
Cost: free standard delivery on every order
Processing time: 1–3 business days
Delivery time: 7–14 business days after dispatch (8–17 business days in total)
Tracking: emailed within 48 hours of dispatch
Extra charges on delivery: none, as all prices include VAT

Order processing

Daily cut-off: 5:00pm (UK time), Monday to Friday.
Processing time: orders are usually picked, quality-checked and dispatched within 1–3 business days.
Orders placed after 5:00pm on a Friday, at the weekend or on a UK bank holiday start processing on the next business day.

Delivery times

Once your order has been dispatched, you can expect:

Transit time: 7–14 business days
Total estimated delivery: 8–17 business days from when you place your order

Couriers deliver on business days (Monday to Friday). Deliveries may take a little longer during busy seasons and around UK bank holidays.

Where we deliver

We currently deliver to addresses within the United Kingdom only.

Fulfilment and dispatch location

Almassia is operated by ECOM WARRIORS LTD, a company registered in England and Wales with its office in London. Our products are fulfilled and dispatched through international logistics partners and warehouses.

This means your parcel may be sent from a location other than our registered business address. Our London address is used for business correspondence and is not where orders are shipped from.

By ordering from Almassia, you acknowledge that your order may be fulfilled and dispatched from an international warehouse or fulfilment centre.

Delivery costs

Standard delivery is free on every order to a UK address. The total you see at checkout is the total you pay, with no handling fees or extra charges added at the end.

Couriers

We work with trusted delivery partners, including:

Royal Mail
DPD
Evri
DHL

The courier used for your order depends on your address and availability at the time of dispatch, so your parcel reaches you as quickly as possible.

Tracking your order

Every order comes with tracking. We'll email your tracking number within 48 hours of dispatch, and you can follow your parcel at any time on our Order Tracking page using your tracking number or order details. If your tracking hasn't updated after 48 hours, please give it another day before contacting us, as courier systems can sometimes be slow to update.

If your tracking says "Delivered" but you haven't received your parcel, please let us know within 3 business days so we can start an investigation with the courier straight away. Your order remains our responsibility until it has been delivered to you.

Delays

We do everything we can to meet our estimated delivery times, but things outside our control, such as bad weather, customs checks or courier disruption, can occasionally cause delays. If your order is significantly delayed, we'll keep you updated.

Address changes and cancellations

Address changes: if you've spotted a mistake in your delivery address, email us straight away at support@almassia.com. We can only update the address before your order moves into "Processing".
Cancellations: email us within 12 hours of placing your order. After that, your order may already be on its way, and you can return it under our Return and Refund Policy instead.

Customs, duties and VAT

All prices are shown in GBP (£) and include VAT. Any import duties, taxes or customs charges are handled by us as part of fulfilment, so you'll never be asked to pay anything extra when your parcel arrives.