Last updated: 5 November 2026
At Almassia, we want paying for your order to be quick, simple and secure. This policy explains which payment methods we accept and how your payment is handled.
Payment methods we accept
- Credit and debit cards: Visa, Mastercard, American Express, Maestro and UnionPay
- Digital wallets: Shop Pay, Apple Pay and Google Pay
All payments are taken in pounds sterling (GBP £).
How payments are processed
Your payment is handled securely by trusted payment providers.
- Payment is taken when you place your order
- We start processing your order once payment has been successfully received
- We never store your full card details
Payment security
Your security matters to us. All transactions are encrypted using SSL (Secure Sockets Layer) technology, and card payments may be verified using 3D Secure authentication from your bank to help protect you against fraud.
Order verification
To help prevent fraud, we may:
- Carry out verification checks on your payment
- Ask you for additional information if needed
If we're unable to verify a payment, we may cancel the order and refund you in full.
Currency and pricing
All prices are shown and charged in pounds sterling (GBP £) and include VAT.
If your card is issued in a different currency, your bank may charge a conversion fee.
If your payment doesn't go through
If your payment is declined or unsuccessful, please:
- Check that your payment details are correct
- Contact your bank or card provider
- Try a different payment method
If you're still having trouble, our support team will be happy to help.
Refunds
Refunds are handled in line with our Return and Refund Policy.
- Refunds are made to your original payment method
- The time it takes for a refund to appear depends on your bank or payment provider
Contact information
Have a question, or need a hand with an order? Our team is happy to help:
Email: support@almassia.com
Contact form: Contact page
Customer service hours (UK time)
Monday to Friday: 9:00am–5:30pm
Saturday and Sunday: 10:00am–3:00pm
We aim to reply to every message within 24 hours.
Company information
Store: Almassia
Company: ECOM WARRIORS LTD
Company number: 16513321
Registered address: Office 19232 182-184 High Street North, London, E6 2JA, United Kingdom
Thank you for shopping with Almassia.